Terms and Conditions of Use
“You” refers to you as a user of this Website, any party authorized to act on your behalf, your company, partner, or any party you are representing or acting on behalf of, on Thyme to be Luxembourg.
You represent that you are at least 18 years old and have provided and will continue to provide accurate and correct information to us. You represent that you have full authority to enter into this agreement and perform its terms. You warrant that each action you make is being done so in good faith and that you have no knowledge of it infringing upon or conflicting with the legal rights of any third parties.
This Website offers you the possibility to buy physical products and/or services.
Order Placement and Order Acceptance Policy
By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Only when we review and accept your order, we will dispatch the items that you purchased.
Your emailed receipt of an order confirmation signifies that we have been notified of your offer to purchase the selected items. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell unless we accept the order and dispatch the items. Only when your order is shipped by us, it means that we have confirmed and accepted your offer to buy a product or a service.
This Website reserves the right to cancel any order and to decline the acceptance of any order. Item availability and prices are subject to change at any time, without notice. We reserve the right to limit quantities, and at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item.
Sometimes, we may require additional information and/or verification before accepting and processing any order.
We reserve the right to cancel an order or to issue a return for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies.
If you choose to subscribe for automatic billing, you agree that you will pay for the chosen services and products for the period of the minimum duration of your subscription, which is the length of two billing cycles from the ones you selected at checkout. You are solely responsible to maintain your account in good standing, which includes but is not limited to timely payments of all dues, fees, taxes and other applicable charges.
Termination of Subscriptions
Our subscriptions are binding for the duration of the period described above. You can terminate your subscription at any time. If you decide to cancel your subscription we will stop providing you with the product or services you were paying for immediately after the time of your cancellation. Granting any termination requests is entirely at our Management discretion. All termination requests must be sent to us in writing over email or using the contact us form on this website.
Items out of stock
We make every effort to provide you with current inventory status and product availability information. Due to the fact that we sell food items, sometimes it might be the case that your order cannot be fulfilled as placed, for example some items might be out of stock. If the items you ordered are not in stock, will replace them with similar items at our discretion.
Products and Packaging
The images of each product on our websites are for illustration purposes only. Although we have made efforts to display the appearance of each product accurately, we cannot guarantee that the image you see on your computer will accurately reflect the appearance of that product. The product which we deliver to you may vary from the images on our website.
We deliver to almost any destination in Luxembourg. In same cases there might be additional information that we might need from you in order to be able to send your order.
Once you make your selection, shipping will be added automatically to your order at checkout. In most cases we offer free shipping. Check here for more shipping info.
We make every effort to ensure that all products arrive to you as quickly and as safely as possible, and in the best condition possible.
Once we ship out your order, then it is is no longer in our power to change the order. In some occasions we might be able to alter some of the properties of the shipment (i.e. delivery time, delivery address, etc.) however this entirely depends if the courier used allows for that and on our ability to do so.
When To Expect Your Order
Your order should arrive for the day your selected at checkout. We may or may not notify you via email when your order is shipped. You can check your order status at any time in your Account.
Due to the nature of the products we sell we do not accept returns. If you are not satisfied in any way by your purchase and if you cannot return the item, please let us know and we will find a way to make things right for you.
Buying Online From Us
We use secure transaction payments provided and backed up by Stripe and PayPal’s secure online payment systems. Paying online is much safer than paying at a store due to the high encryption mechanism used during the process. Your payment details information are handled by PayPal and not provided to anyone else (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 128 bit (or higher) encryption to ensure the security of all transactions. All transactions are guaranteed 100% safe and secure.
Creating Your Account with Us
If you would like to create an account or register with us without providing us with any of the information requested on the relevant pages or without giving your consent to receive emails from us, please feel free to contact us to arrange for alternative ways of registration.
Your Account Security
When you register your account, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another person at any time or to disclose your password to any third party. You agree to notify immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.
Having an account with us is not binding and could be terminated at any time. All termination requests must be sent to us in writing over email or using the contact us form. Upon termination, your right to use this Website’s services will immediately cease. We agree to terminate your service effective upon the receipt of your written notice of termination.
Although this Website strives to update and keep accurate as much as possible the content contained on this Website, errors and/or omissions may occur. The content contained in this Website or which may be downloaded from this Website is provided “as is” and “as available”. As such, this Website makes no warranty or representation regarding the quality, accuracy, completeness or up-time and availability of such content and expressly disclaims liability for errors and/or omissions in said content. this Website may fix and correct typographical and unintentional errors at any time. If you have any concerns with the content on this Website, please contact us.
While we make every effort to provide accurate specifications and description on all products, Thyme to be Luxembourg is not responsible for errors in products specifications on this website. For complete descriptions, capabilities, and specifications, please contact the manufacturers for actual specifications. The product images used across the online store are solely for guideline and informational purposes and may not be considered as exact representation of the product. We are not to be held responsible for any incorrectly displayed product images and/or product images not corresponding to the products being sold. In the attempt to be as accurate as possible, we ask our clients if they encounter a case where the image does not correspond to the product, please let us know.
All messages, responses, and other communication between you and this Website, including but not limited to e-mails, voicemails, and webpages are confidential and/or subject to copyrights. You agree to take all reasonable steps to protect this confidential information and shall not copy, distribute, share, or make public, any information from this Website without prior written permission from us.
Occasionally we may ask you to share your feedback or comments about our products and services with us. We may do so by sending you automated or manual email messages or in other ways of communication. By replying to that communication or sending us unsolicited feedback and comments, you grant us the copyrights to that content. You agree to grant us the right to share your comments and feedback on our website and confirm that you agree your feedback and comments to be published on our website. You agree that we can use this information any way we see fit on our website – in the form of review, comment, feedback, under our FAQs, etc. If you would like your feedback or comments not to be publicly shared on our website, you may request so in writing. All removal requests should be sent to our contact email address and will be honored and respected.
Limitation of Liability
This Website shall not be liable under any circumstances to you or any other person for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profit or goodwill, for any matter, whether such liability is asserted on the basis of contract, tort (including but not limited to negligence), breach of warranties, either expressed or implied. In the event that any state/province/country does not permit this broad exclusion or limitation on liability for damages as contained herein, or if the broad exclusion is invalidated in whole or in part for any reason, this Website’s liability is limited to the full extent that is permitted by law. You agree that in no event shall this Website’s maximum aggregate liability exceed one hundred euros (€100 EUR).
You agree to defend, indemnify and hold harmless this Website and its owners, operators, parents, subsidiaries, successors, assigns, attorneys, contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable legal fees, resulting from any third party claim, action, proceeding or demand related to your use (including your agents, affiliates, or anyone acting on your behalf) of this Website.
This Website is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.
Venue and Choice of Law
This agreement is subject to the laws of Luxembourg. You agree to waive questions of jurisdiction and all disputes brought by you shall be in the courts of Luxembourg. Prior to resorting to litigation, you agree to attempt to resolve any dispute by binding arbitration in accordance with the laws of the state of Luxembourg. The place of arbitration shall be Luxembourg. The language of the arbitration shall be English.
If any provision of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this agreement shall not in any way be affected or impaired thereby. this Website will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of this Website as reflected in the original provision.
This agreement is binding on you, your heirs, successors and assigns, partners, agents, parent corporations, subsidiaries, affiliates, employees.